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SHIPPING
Shipping: Orders within the US are usually shipped out by ground shipment using either UPS or Fedex. If you have another preferred shipping method like USPS that you wish to use, let use know and we’ll do whatever we can to accommodate you.
Usually, stocked items will arrive within 2-5 business days. It is our goal to ship all orders within 1 business day.
Some large or heavy items will require extra shipping. This cost is not included in the standard shipping rates.
Tracking: When your order ships, we will send you tracking information via email. Customers using United States Postal Service will get a Delivery Confirmation Number. Sometimes orders may ship from more than one stock location. If this happens, we will provide you with the tracking information for both items.
If you do not receive an email with shipping information within two business days, please contact us to check the status of your order.
Delivery Delays: Occasionally, the freight carrier may miss their scheduled date. Usually, this means a small delay of a day or two. In the event that this happens, you can contact us and we will do whatever we can to get your order to you. If the carrier loses your package, we will ship you a replacement as soon as we possibly can.
Backorder Items: In the event that we run out of stock on an item and expect any delay in shipment of the order, we will notify you as soon as possible and you can either cancel the order or continue waiting for the item.
Delivery Delays: Occasionally, the freight carrier may miss their scheduled date. Usually, this means a small delay of a day or two. In the event that this happens, you can contact us and we will do whatever we can to get your order to you. If the carrier loses your package, we will ship you a replacement as soon as we possibly can.
Failed Delivery: If the carrier is unable to deliver the package to you, you can either have us re-attempt shipment or you can cancel the order. In both cases you will be charged for all shipping fees.
RETURNS
At reefster, our #1 priority is your absolute satisfaction. We want to make sure you get the products you need and give you the best service available. If you are not sure about what you need, feel free to email us, chat with us, post a message on facebook, or give us a call.
In the event that there is a problem with your order we will work with you until resolution. Please be sure to provide a good email address and phone number during registration should we encounter any problems throughout the order process.
Returns: In order to receive a full refund of your purchase price the item(s) must ...
1. be unused.
2. be in its original packaging which must also be in new condition.
3. include all parts, warranty and registration cards, instructions, special packaging, etc.
4. be mailed with return authorization no later than 30 days from the date received.
If these conditions are not meet a restocking fee of 15% or more may apply.
NOTICE:
1. Shipping charges are not refundable.
2. Your refund will only be given after we have received the returned item in original, undamaged condition.
3. All items require authorization before returning.
Damaged Merchandise: In the unlikely event that your shipment arrives damaged, please contact us AS SOON AS POSSIBLE. We will do everything we can to get a replacement sent out as soon as possible.
Damage Claims:A damage claim will be filed with the carrier. Because the carrier may choose to pick up both the damaged item(s) and packaging material for inspection, we ask that you hold on to these items for 7 business days from the date you report the damage to us. If the carrier does not pick up the damaged merchandise within this time period, you may then dispose of the damaged item(s) and packaging material.
NOTE: All shipping damages must be reported within 30 days from the date of delivery.
Defective Merchandise: Each manufacturer has a different policy regarding defective merchandise. In many cases we will be able to take your defective product and ship out a replacement. However, some manufacturers require that you deal with them directly. In either event we will work with you to insure that your defective item(s) is replaced as quickly as possible.
NOTE: After 30 days, all electrical equipment and light bulbs are covered by the manufacturer's warranty and should be returned directly to the manufacturer for repair or replacement.
Cancelled Orders: You may cancel any order, except special orders and custom equipment, without penalty prior to shipping. If you cancel the order after we have shipped, or you refuse delivery we will refund the price of the product minus all applicable shipping fees (including return shipping fees and additional carrier charges).
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